The returns policy is part of our engagement process with any business. We assume that by purchase any product or service, you have read these terms provided on our website www.emovebikes.com.au
Return the unused merchandise in it’s original condition within the unopened box or carton, to our showroom at 1/156 Alexandra Parade, Alexandra Headland QLD 4572 or call us on 07 5326 3154.
Once the return is received and inspected by our sales team, we will contact you to complete the process.
Due to the nature of this product we can only accept warranty claims for items that are Dead on Arrival (DOA).
To claim for warranty of faulty products. We need:
- Clear photos of the product from different angles. e.g. front and back sides.
- A video explaining or showing the issue.
- A photo of the shipping label and original packaging.
- Return of the product for further inspection if needed
Once the return is received and inspected by our mechanics for a warrantable claim from the supplier, we will inform you that we have received your returned item. If you are approved for a warrantable claim, then we will attempt to repair or replace the faulty part/scooter in the first instance. Any replacement requested may be considered by management within Australian Consumer Law guidelines.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If the product is deemed not faulty, customers need to pay postage to get the product resent or combined to ship with next order.
WARRANTY AND DISCLAIMER OF PRODUCTS
There are no express warranties which extends beyond the description on the face hereof.
SELLER DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR ANY PARTICULAR PURPOSE. Since E-move Bikes cannot control the manner of use of products after their sale, E-move Bikes will not be responsible for any consequential or indirect damages. No warranties will apply if the products are in any way altered or modified after delivery by E-move Bikes.
Should a customer receives any product which is faulty or dead on arrival, then the customer must notify E-move Bikes within 14 days and discuss to resend the product back for replacement. Failure to do this, E-move Bikes reserves the right to refuse any product or service return request.
Manufacturer & Replacement Warranty
Customers should read the product individual page regarding manufacturer/replacement warranty.
Customers may be required to contact the manufacturers technical support department directly to acquire authorisation to return any faulty product.
WHAT CAN BE RETURNED?
- Damages caused by crashes or mistreatment are not covered
- Sale items are not eligible for return
Unfortunately, we are unable to guarantee delivery times due to inconsistent postal standards across the country. We will work with our delivery partners to resolve any issues as quickly as possible.
We offer only store credit refunds.
EXCHANGES (IF APPLICABLE)
We only exchange items if they are not damaged and not on sale, as per the above conditions.