RETURNS POLICY

RETURNS

Return the unused merchandise in it’s original condition within the unopened box or carton, to our showroom at 1/156 Alexandra Parade, Alexandra Headland QLD 4572 or call us on 07 5326 3154.

We must be notified within 3 days from receipt of delivery or pick up that you wish to return the item.

Once the return is received and inspected by our sales team, we will contact you to complete the process.

If you are still concerned and not sure what E-Bike or E-Scooter is right for you, why not give us a call?

MORE NITTY GRITTY DETAILS

Due to the nature of this product we can only accept warranty claims for items that are Dead on Arrival (DOA).

We must be notified within 3 days from receipt of delivery to be eligible for exchange.

To claim for warranty of faulty products. We need: 

  • Clear photos of the product from different angles. e.g. front and back sides.
  • A video explaining or showing the issue
  • A photo of the shipping label and original packaging
  • Return of the product for further inspection if needed

Once the return is received and inspected by our mechanics for a warrantable claim from the supplier, we will inform you that we have received your returned item. If you are approved for a warrantable claim, then we will attempt to repair or replace the faulty part/scooter in the first instance. Any replacement or refund requested may be considered by management within Australian Consumer Law guidelines.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If the product is deemed not faulty, customers need to pay postage to get the product resent or combined to ship with next order.

WARRANTY AND DISCLAIMER OF PRODUCTS

There are no express warranties which extends beyond the description on the face hereof.

SELLER DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR ANY PARTICULAR PURPOSE. Since E-move Bikes cannot control the manner of use of products after their sale, E-move Bikes will not be responsible for any consequential or indirect damages. No warranties will apply if the products are in any way altered or modified after delivery by E-move Bikes.

Warranty Policy

Should a customer receives any product which is faulty or dead on arrival, then the customer must notify E-move Bikes within 14 days and discuss to resend the product back for replacement.

Manufacturer & Replacement Warranty

Customers should read the product individual page regarding manufacturer/replacement warranty.

Customers may be required to contact the manufacturers technical support department directly to acquire authorisation to return any faulty product.

CHANGE OF MIND

You have 3 days to decide if you have bought the right scooter. We offer free advice online, through facebook or call and speak with us direct on  07 5326 3154. If in 3 days you decide what you have bought isn’t quite right, simply return it to us in unused condition, at your own cost, if shipped.

WHAT CAN BE RETURNED?
  • Damages caused by crashes or mistreatment are not covered
  • Sale items are not eligible for return
DELIVERY TIMES

Unfortunately, we are unable to guarantee delivery times due to inconsistent postal standards across the country. We will work with our delivery partners to resolve any issues as quickly as possible.

REFUNDS (IF APPLICABLE)

We offer only store credit refunds. All refunds may take up to 14 business days to be processed.

EXCHANGES (IF APPLICABLE)

We only exchange items if they are not damaged, as per the above conditions.

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