E-Bike Hire Policy
Before confirming your booking, please review our Hire Policy to ensure a smooth, safe and transparent hire experience.
Our e-bike hire service is currently available from our Noosaville store only.
E-Move Bikes offers street-legal EN15194 e-bike hire using Fatboy fat-tyre e-bikes, suitable for exploring Noosa and the surrounding areas in a safe, comfortable and compliant way.
1. Hire Agreement
All hires are subject to E-Move Bikes’ Hire Agreement, which must be completed and signed in-store before the bike is released.
By making a booking or collecting a hire bike, the hirer acknowledges and agrees to follow this Hire Policy and the Hire Agreement.
The person signing the Hire Agreement must be an adult and will be responsible for the bike, accessories, authorised riders, damage, loss, theft, non-return, and any applicable charges.
2. Hire Location
Hire bikes are available for collection and return from:
E-Move Bikes Noosaville
1/3 Gibson Road, Noosaville QLD
Phone: 07 5412 2888
Email: noosa@emovebikes.com.au
We do not currently offer delivery or pick-up for hire bikes.
3. Hire Period and Return Time
The minimum hire period is 1 full day
A standard hire day runs from:
8:30am to 4:00pm
Bikes must be returned by 4:00pm so our team has enough time to inspect, clean, charge and process thebike before store closing.
If the bike is returned the following day, this is considered a 2-day hire.
Late returns may result in additional charges. If a bike is not returned as agreed, E-Move Bikes may take further action, including charging additional hire fees, recovery costs, or reporting the bike as lost, stolen, or not returned.
4. Hire Pricing
Pricing is per bike.
Extra days beyond 7 days are charged at
$65 per day, per bike.
The 10% discount applies when more than 1 bike is hired. All discounted 2+ bike prices shown above are
per bike.
5. Optional Accessories
Optional accessories may be available, subject to availability.
Optional accessories must be returned in the same condition as supplied.
6. Booking and Payment
Full payment is required at the time of booking to secure your hire.
Bookings are confirmed once payment has been received and confirmation has been issued by E-MoveBikes or through our website booking platform.
All hire bookings are subject to bike and accessory availability.
7. Security Bond
A $300 bond per bike applies to all hires.
The bond is intended to cover items such as:
- damage to the bike or accessories
- missing accessories
- excessive dirtiness
- cleaning or drying fees
- late return fees
- other applicable charges under the Hire Agreement
The bond does not limit the hirer’s responsibility. If the bike is lost, stolen, not returned, or seriously damaged, the hirer may be liable for additional amounts beyond the bond.
8. Identification and Customer Details
A valid government-issued photo ID must be presented at the time of collection.
E-Move Bikes may collect and store customer details, including name, address, phone number, email address, photo ID, hire details and bike condition records.
This information is collected for identity verification, hire security, bond/damage recovery, loss or non-return situations, and general hire administration.
9. Rider Age Requirements
The Hire Agreement must be completed by an adult.
Riders aged 16 years and over may ride independently.
Riders aged 12 to 15 years may ride only under adult supervision.
The adult hirer remains responsible for all authorised riders and for ensuring that all riders comply with the Hire Agreement, road rules, safety requirements, and this Hire Policy.
10. Safety and Legal Use
All riders must ride safely and follow all applicable Queensland road rules, bicycle rules, signs and safety requirements.
Riders must:
- wear an approved helmet
- ride safely and responsibly
- give way where required
- respect pedestrians and other path or road users
- follow all local laws and signs
- use lights where required
- stop riding and contact E-Move Bikes if the bike becomes unsafe or damaged
Riders must not:
- ride under the influence of alcohol or drugs
- use a mobile phone while riding where prohibited by law
- race, jump, stunt ride or ride recklessly
- tow or be towed
- tamper with the motor, battery, controller, speed settings, brakes, tracker or electrical systems
- allow unauthorised riders to use the bike
11. Water, Sand and Off-Road Use
Hire bikes must not be ridden through or into:
- salt water
- seawater
- wet sand
- soft beach sand
- deep puddles
- floodwater
- mud
- off-road tracks or unsuitable terrain
Water, salt, sand, corrosion, impact damage and misuse are not considered normal wear and tear.
The hirer is responsible for damage caused by misuse, water, sand, impact, neglect, unsafe riding, or failure to follow this Hire Policy or the Hire Agreement.
12. Cleaning and Bike Condition
The bike and accessories must be returned clean, dry and in the same condition as supplied.
E-Move Bikes will inspect the bike on return. Additional cleaning, drying, repair or replacement charges may apply if the bike or accessories are returned dirty, wet, damaged, incomplete or not in the same condition.
13. Loss, Theft, Damage or Non-Return
The hirer is responsible for the bike and all accessories during the hire period.
If the bike is lost, stolen, not returned or returned seriously damaged, E-Move Bikes may report the matter to police and seek civil recovery.
If a bike is lost, stolen or not returned, E-Move Bikes may seek recovery of 80% of the current RRP of the bike, plus any reasonable recovery costs, outstanding hire fees, accessory costs, or other applicable charges.
14. Replacement Charges
The following replacement charges apply for missing or damaged accessories:
Additional labour, repair or recovery costs may apply where relevant.
15. GPS Tracking
Hire bikes may be fitted with GPS or tracking devices.
Tracking may be used for security, theft prevention, recovery, fleet management, and investigation of lost, stolen, or non-returned bikes.
16. Cancellations, No-Shows and Early Returns
Cancellations made more than 72 hours before the hire start time are eligible for a full refund.
Cancellations made within
72 hours of the hire start time are non-refundable.
No-shows are not eligible for a refund or credit.
Early returns are not eligible for a refund or credit.
17. Hire-Before-You-Buy Offer
Where advertised or approved by E-Move Bikes, customers may be eligible to have their hire fee credited toward the purchase of a new eligible bike.
Unless otherwise agreed in writing, the hire credit applies only where the customer purchases within the approved offer period and meets the offer conditions.
This offer is not automatically transferable, redeemable for cash, or applicable to accessories only.
18. Right to Refuse or Cancel Hire
E-Move Bikes reserves the right to refuse, cancel or end a hire if we reasonably believe:
- the bike may be misused
- the rider may be unsafe
- false or incomplete details have been provided
- payment or bond requirements have not been met
- the Hire Agreement has not been completed
- safety, legal or operational concerns exist
19. Australian Consumer Law
Nothing in this Hire Policy or the Hire Agreement excludes, restricts or modifies any rights the customermay have under the Australian Consumer Law or any other law that cannot legally be excluded.
Contact Us
For questions about e-bike hire, please contact:
E-Move Bikes (Noosaville)
1/3 Gibson Road, Noosaville, QLD
07 5412 2888
noosa@emovebikes.com.au