Lay-by Policy

1. Lay-by & Deposits Terms

  • The minimum deposit required is 20% of the total purchase price.
  • Payments can be made in instalments over a period of up to 3 months.
  • The total purchase price must be paid in full before the goods can be collected.
  • Goods will remain the property of E-move Bikes until the lay-by is paid in full.

2. Cancellation by the Customer

  • If you choose to cancel your lay-by, you must notify us in writing or in person.
  • In the event of cancellation, a termination fee of 10% of the total amount may be charged to cover administrative and storage costs.
  • If cancellation occurs, we will refund all amounts paid minus the termination fee.
  • If the goods were a special order or customised product, no refund will be provided unless required by law.

3. Cancellation by the Store

We reserve the right to cancel the lay-by if:

  • You fail to make payments for more than 30 days without prior arrangement.
  • We are no longer able to supply the product (e.g. due to damage or discontinuation).
  • In such cases, we will provide a full refund of all payments made.

4. No Change-of-Mind Refunds

Lay-by cancellations due to a change of mind are not entitled to a full refund. Refunds (if applicable) will be processed as outlined above.

5. Collection

  • You must collect the goods within 7 days of completing the lay-by.
  • We will notify you when your final payment is received and the goods are ready.

6. Your Rights

This lay-by policy is in accordance with the Australian Consumer Law. It does not affect your rights regarding faulty or misrepresented products



Contact Us

If you have any questions about our lay-by policy, please
contact us at:

E-Move Bikes (Alexandra Headland)

[1/156 Alexandra Parade, Alexandra Headland QLD

07 5326 3154

alexandraheadland@emovebikes.com.au

 

E-Move Bikes (Noosaville)

1/3 Gibson Road, Noosaville, QLD

07 5412 2888

noosa@emovebikes.com.au