1. Lay-by & Deposits Terms
- The minimum deposit required is 20% of the total purchase price.
- Payments can be made in instalments over a period of up to 3 months.
- The total purchase price must be paid in full before the goods can be collected.
- Goods will remain the property of E-move Bikes until the lay-by is paid in full.
2. Cancellation by the Customer
- If you choose to cancel your lay-by, you must notify us in writing or in person.
- In the event of cancellation, a termination fee of 10% of the total amount may be charged to cover administrative and storage costs.
- If cancellation occurs, we will refund all amounts paid minus the termination fee.
- If the goods were a special order or customised product, no refund will be provided unless required by law.
3. Cancellation by the Store
We reserve the right to cancel the lay-by if:
- You fail to make payments for more than 30 days without prior arrangement.
- We are no longer able to supply the product (e.g. due to damage or discontinuation).
- In such cases, we will provide a full refund of all payments made.
4. No Change-of-Mind Refunds
Lay-by cancellations due to a change of mind are not entitled to a full refund. Refunds (if applicable) will be processed as outlined above.
5. Collection
- You must collect the goods within 7 days of completing the lay-by.
- We will notify you when your final payment is received and the goods are ready.
6. Your Rights
This lay-by policy is in accordance with the Australian Consumer Law. It does not affect your rights regarding faulty or misrepresented products
Contact Us
If you have any questions about our lay-by policy, please
contact us at:
E-Move Bikes (Alexandra Headland)
[1/156 Alexandra Parade, Alexandra Headland QLD
07 5326 3154
alexandraheadland@emovebikes.com.au
E-Move Bikes (Noosaville)
1/3 Gibson Road, Noosaville, QLD
07 5412 2888
noosa@emovebikes.com.au