Lay-by Policy

The minimum deposit required to start a lay-by is 40% of the total purchase price.
Payments may be made in instalments over a period of up to 3 months, unless otherwise agreed in writing by E-Move Bikes.
The full purchase price must be paid before the goods can be collected.
Goods placed on lay-by will remain the property of E-Move Bikes until the lay-by is paid in full.
No interest is charged on lay-by payments.
A written copy of the lay-by agreement, including the product details, purchase price, deposit paid, payment terms, cancellation terms and any applicable termination fee, will be provided to the customer.

You may cancel your lay-by at any time before you receive the goods.
Cancellation must be made in writing, by email, or in person at one of our stores.
If you cancel your lay-by due to change of mind, E-Move Bikes may charge a termination fee of up to 20% of the total purchase price to cover reasonable costs associated with the lay-by. These costs may include administration, payment processing, storage, handling, stock allocation, loss of selling opportunity, and other costs reasonably incurred in relation to the lay-by.
The termination fee will not exceed the amount permitted under the Australian Consumer Law and will not be more than E-Move Bikes’ reasonable costs in relation to the lay-by.
If you cancel your lay-by, we will refund all amounts paid by you, less the lawful termination fee.
If the amount you have paid is less than the lawful termination fee, you may be required to pay the difference, where permitted by law.

Some products may be special-order, customised, modified, or ordered specifically for you.
If a special-order or customised product is placed on lay-by, any cancellation fee may include reasonable costs E-Move Bikes has incurred in ordering, preparing, modifying, storing, or allocating that product.
Any such fee will be limited to what is permitted under the Australian Consumer Law and must be disclosed in the lay-by agreement.
This clause does not limit your rights under the Australian Consumer Law, including your rights in relation to faulty, unsafe, misrepresented, or incorrectly supplied goods.

E-Move Bikes may cancel a lay-by agreement only where permitted by law, including where:

You fail to make a scheduled payment for more than 30 days without prior arrangement;
You otherwise breach the lay-by agreement;
E-Move Bikes is no longer able to supply the product because it is unavailable for reasons outside our control; or
E-Move Bikes is no longer trading.
If E-Move Bikes cancels the lay-by because the product is no longer available for reasons outside our control, or because E-Move Bikes is no longer trading, we will provide a full refund of all amounts paid.
If E-Move Bikes cancels the lay-by because you have breached the agreement, including failing to make payments, we may deduct a lawful termination fee where permitted under the Australian Consumer Law.
A business can only cancel a lay-by agreement in limited circumstances, including customer breach, the business no longer trading, or the product becoming unavailable outside the business’s control.

Lay-by cancellations due to change of mind are not entitled to a full refund.
Where a customer cancels due to change of mind, any refund will be processed as set out in this policy, less any lawful termination fee.
This does not affect your rights under the Australian Consumer Law.

You must collect the goods within 7 days of completing the lay-by, unless otherwise agreed with E-Move Bikes.
We will notify you when your final payment has been received and the goods are ready for collection.
Goods cannot be collected until the full purchase price has been paid.
If goods are not collected within the required period, E-Move Bikes may contact you to arrange collection and may take further steps in accordance with applicable laws.

This policy is intended to comply with the Australian Consumer Law.
Nothing in this policy limits, excludes, or restricts your rights under the Australian Consumer Law.
You may have rights if goods are faulty, unsafe, not of acceptable quality, not fit for purpose, incorrectly described, or if E-Move Bikes has made a false or misleading representation.
Our change-of-mind lay-by cancellation policy does not apply where the Australian Consumer Law gives you a right to a refund or other remedy.
Standard-form consumer contract terms also need to be transparent and should not operate as unfair penalties; the ACCC notes that terms penalising one party for ending a contract may be unfair depending on the circumstances.

If you have any questions about our lay-by policy, please
contact us at:

E-Move Bikes (Alexandra Headland)

[1/156 Alexandra Parade, Alexandra Headland QLD

07 5326 3154

alexandraheadland@emovebikes.com.au

E-Move Bikes (Noosaville)

Shop 3 & 4/5 Tay Avenue, Caloundra QLD 4551

07 5379 6411

E-Move Bikes (Caloundra)

1/3 Gibson Road, Noosaville, QLD

07 5412 2888

noosa@emovebikes.com.au