Warranty & Service
At E-move Bikes, quality and assurance means everything to us. Your satisfaction and peace of mind are our top priorities.
Any warranty, service, or parts-related inquiries should be directed to our dedicated Tech Team for thorough assessment and swift resolution. To initiate your Service or Warranty Request with us, kindly fill out our hassle-free online form conveniently linked below this will help our team to organise, assess and respond to your case in an informed and prompt manner.
Thank you for choosing E-move Bikes for your electric ride adventures!
Coverage
What We Cover:
- Manufacturers Faults, defects and/or Failure
- Original Purchasers of Product where a Receipt is Presentable
- 3 Month's on any Parts & Accessories (Excludes items such as Clothing, Apparel, Merchandise, Bags, Tyres, Tubes, Brake Pads, Discs, Serviceable Fluids, Perishables or Wear and Tear items which do not have any warranty.
What We Don't Cover:
Claims, Damage's or Failure due to:
- Misuse (eg. impact, collision or freestyle activities)
- Water natural disaster, fires, storms or floods
- Exposure to external elements (such as mentioned above) intern causing damage such as blemishing, stains, rust or similar
- Foreign objects or debris
- Incorrect fitment, installation or assembly
- Fitment, Repairs or Services undertaken by unauthorised persons or companies unless otherwise permitted by E-move Bikes
- Freight or Transport (Please opt for shipping insurance at the checkout if you require)
- Wear and Tear items eg. Tyres, Tubes, Bearings, Brake Pads, Discs, Seats, Perishables or Fluids.
- Lack of servicing or upholding the regular maintenance schedule as outlined on your manual.
- Modification, Alterations, and DIY Installation of parts or accessories on foreign product that are not supplied as original by E-move Bikes or where the device is altered from it's original manufacturers state
- Any Packaging required to pack items securely to be Returned for Repairs
- Products that were won as Prizes in exclusive competitions or giveaways
Claims
Eligible Criteria
To be eligible to make a warranty claim you must:
- Be the Original Purchaser as listed on the Receipt
- Lodge your Claim within the Valid Warranty Period from the Date of Receipt
What do I do when I have a problem?
- Contact a member of our team to assist with diagnosing the problem and complete a Service Request by clicking the button above.
- If a manufacturers fault is established we will ship out the replacement part OR
- If the fault requires a technician to further diagnose, repair or install components we will direct you to one of our associates near you or a technician for further attention OR
- In extreme and isolated cases we will arrange return of the product to us at our own expense.
Note: Items that are required to be returned for repairs will need to be packed securely for freight, of which is the responsibility of the purchaser to ensure that the product is packed securely for this return process. Any Damages caused during freight are not warrantable nor covered by E-move Bikes.
Void of Warranty
E-move Bikes takes customer safety seriously and with this in mind we hereby declare that any modification, alterations,
and installation of parts that are not Original parts or supplied as original equipment by the manufacturer are not covered by warranty.
E-move Bikes will void any product warranty immediately and not take any responsibilities for any problems arising from modifications, alterations, or aftermarket replacement on the following parts (including but not limited to): battery, motor, controller, throttle, transmission system, suspension systems and braking systems, etc.
Such modifications or alterations may pose serious safety risks that could lead to injury or death.